1. How do I register for a SLink account?

Download the app from the App Store or Google Play, tap Sign up, and enter your name, email, phone number, and a password.

2. How do I register for a SLink Connect owner account?

Download the app from the App Store or Google Play, tap Sign up, and fill in your name, email address, phone number, and password.

1. How do I search for available parking spaces?

Tap the Search or Open Maps icon, select your vehicle, enter your destination, and nearby parking options will appear.

2. What happens if I don't check in within 30 minutes after booking a parking space?

If you don't check in within 30 minutes of booking, your reservation will be canceled.

3. How do I cancel a parking reservation?

Go to Activities > See all, tap the reservation card, and choose Cancel Booking.

1. How do I create a new parking location in SLink Connect?

Go to Create or Change Location, tap Add Location, fill in the required details, and tap Register. Your location will be reviewed and approved within 24–72 hours.

2. How can I manage available parking slots at my location?

Edit the selected location, tap Manage Slot, and check or uncheck available slots based on whether they’re open for booking.

1. Why do I need to upload three photos of my vehicle?

This helps verify your vehicle’s identity for secure check-ins and to prevent misuse.

2. What if my QR code at the parking lot won’t scan?

Ensure your camera access is enabled or use better lighting. If the issue persists, contact Support in the Settings.

3. Why don’t parking locations appear on the map?

Ensure GPS and location permissions are enabled and check your internet connection.

4. What should I do if my location doesn’t appear after creating it?

Your parking location must be approved by an admin before it becomes active, which typically takes 24–72 hours.

5. Why can’t I edit the number of slots in my parking location?

Ensure you're editing the correct active location and have tapped Manage Slot; only approved locations allow slot changes.

1. Can I change the vehicle linked to my resident subscription?

Each subscription is tied to one vehicle only. To change, you must remove the current subscription and register a new one for the new vehicle.

2. Can I share my subscription with another user or vehicle?

No, each resident subscription is valid for one vehicle and cannot be shared across users or cars.

3. Can I delete a parking location I no longer use?

Yes, go to Create or Change Location, select the desired location, and tap Delete to remove it permanently.

4. Are there limits to how many services or slots I can assign to a location?

There are no strict limits, but each service or slot must be accurately registered and maintained to ensure system integrity.

1. How do I pay for a service after checkout?

Go to Activities, select your checked-out service, tap Payment, then Copy the owner's bank details to complete the transaction.

1. How do I track my revenue?

Go to All revenue summary to view your revenue details.

2. How do I track payments from residents or occasional users?

Go to See all activities or Resident List, view booking or payment history, and use Mark as Paid to update payment status.

3. Can I view total revenue for my parking location?

Yes, select All revenue summary from the menu to see an overview of all earnings.

4. How do I adjust service pricing or add new services?

Go to Service and Price in Settings, select Add service or Edit, and tap Add plan or Edit to update pricing.

Go to Settings > Profile Settings.

Tap on Delete Account.

Follow the on-screen instructions to complete the deletion process.

Once the deletion is successful, a confirmation message will appear.

All data linked to your account will be permanently deleted.

⚠️ Note: This action is irreversible. All of your data will be removed permanently.

If you have any questions or concerns, please contact us using the form below.